📦 Shipping Policy

Reliable Delivery • Clear Timelines • Global Coverage

At Eratepa, our priority is to ensure that every order is delivered safely, efficiently, and transparently.
This Shipping Policy outlines how we process, ship, track, and manage your packages worldwide.

We currently ship apparel, footwear, and fashion accessories globally through trusted logistics partners to ensure dependable delivery and complete tracking visibility.

Please review this policy before placing your order.

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🕒 Order Handling Time

Before shipment, each order undergoes verification, quality checks, and packaging to ensure accuracy.

Order Handling Breakdown

Note:
– Business days exclude weekends & holidays
– Orders placed after 5:00 PM EST are processed the next business day

🚚 Shipping Options, Delivery Times & Costs

We partner with leading global carriers including UPS, USPS, DHL, FedEx, and trusted local couriers for international destinations.

Table 1: Estimated Delivery Times (after handling)

Delivery windows may vary depending on customs processing, weather, and carrier delays.

Table 2: Shipping Costs

Final shipping charges appear at checkout.

🔎 Tracking & Order Updates

Once your order ships, you’ll receive a tracking email with your tracking number and direct link.

• Tracking may take 24–48 hours to update

• Orders can be monitored via your Eratepa account (My Orders)

• Guest checkout users receive updates via email

If your tracking shows no movement for 5+ business days, contact support@eratepa.com for assistance.

🌍 Shipping Locations & Restrictions

We ship to most global destinations, including:

• United States (all 50 states)

• Canada

• United Kingdom

• EU countries

• Australia & New Zealand

• Japan, Korea, Singapore, Hong Kong

We do NOT ship to:

❌ P.O. Boxes or Military addresses (APO/FPO/DPO)
❌ Restricted or embargoed countries
❌ Remote regions not supported by major carriers

If your area isn't available at checkout, email us for verification.

🧾 Customs Duties, Taxes & Import Rules

International orders may incur VAT, duties, or import taxes imposed by your local customs authority.

Please note:

• These fees are not included in product or shipping prices

• Customers are responsible for any applicable charges

• We cannot alter declared values or mark items as “gifts”

• Customs processing may extend delivery timelines

Eratepa is not liable for delays caused by customs.

🏠 Address Accuracy & Delivery Issues

To avoid delays, customers must ensure that all shipping details are accurate and complete.

• Orders returned due to incorrect addresses may incur reshipping fees

• Once marked Delivered by the carrier, the order is considered complete

• Eratepa is not responsible for package theft after delivery

⏱️ Delivery Delays

Delays may occur due to:

• Weather or natural events

• Customs clearance

• Holiday season volume

• Incorrect address details

• Global transportation slowdowns

If your order is 7+ business days past the expected arrival window, contact us for assistance.

📦 Order Splitting

To ensure faster delivery, items may ship from multiple fulfillment centers.

• You may receive more than one package

• Each package will have its own tracking number

• No additional shipping fees apply

🚫 Lost or Damaged Shipments

If your order is:

• Damaged upon arrival,

• Marked delivered but not received, or

• Missing tracking updates

Please notify support@eratepa.com within 7 days.

Include:
✔ Order number
✔ Tracking ID
✔ Photos of damage (if applicable)
✔ Description of the issue

We will work with the carrier to resolve your claim and provide a replacement or refund as appropriate.

❌ Order Cancellations & Changes

To modify or cancel an order, email us within 12 hours of placing it.

After the order has been shipped, cancellations or changes are no longer possible.

🧑💼 Customer Support

For urgent concerns, include your order number and tracking ID for faster assistance.

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🔄 Policy Updates

Eratepa may update this Shipping Policy periodically to reflect changes in carriers, rates, or operational processes.
Revisions will be posted on this page with the latest Effective Date.

🌐 Eratepa — Reliable Shipping. Transparent Timelines. Global Reach.

📩 support@eratepa.com