Refund & Return Policy

Overview

At eratepa.com, we strive to ensure that every purchase meets your expectations. Our team carefully inspects each item before shipping, but we understand that sometimes a product may not fit perfectly or meet your preferences.
This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds for apparel, shoes, and accessories purchased through our website.

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Eligibility for Returns

We accept returns under the following conditions:

Any returned item that does not meet these conditions may not qualify for a refund or may be subject to a restocking fee.

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Non-Returnable & Restricted Items

For hygiene and quality assurance reasons, the following items cannot be returned:

• Undergarments, swimwear, and socks

• Accessories such as earrings, headwear, or face masks

• Gift cards or promotional giveaway items

• Clearance or final sale items marked as “Non-Returnable” at checkout

• Custom-made or personalized apparel (e.g., printed names, custom colors, or designs)

If a non-returnable item is sent back to us, it will not be refunded or shipped back.

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Return Procedure

To start a return, please follow these steps:

1. Contact Us
   Send an email to support@eratepa.com within 30 days of receiving your order. Include your:

   • Order number

   • Reason for return

   • Clear photos of the item (if damaged, defective, or incorrect)

2. Return Authorization
   Once approved, our support team will provide you with a Return Authorization Number (RAN) and detailed instructions for returning the item.

3. Packaging and Shipping

   • Pack the item securely in its original packaging (or equivalent protection).

   • Write your RAN clearly on the outside of the return package.

   • Ship the item to the designated return address provided by our support team.

4. Return Shipping Cost

   • Customer is responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

   • We recommend using a trackable shipping method; we are not responsible for lost return parcels.

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Return Address

Our return address varies depending on your location and fulfillment center.
The appropriate return address will be provided once your return request is approved.

Important: Do not ship returns to our corporate or fulfillment addresses without prior authorization. Unauthorized returns may not be processed.

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Refund Eligibility & Evaluation

After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

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Refund Amount and Deductions

Refunds will appear in your account within 7 business days after approval, depending on your payment provider’s processing time.

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Exchanges

We currently offer product exchanges for size or color variations of the same item, provided stock is available.

Exchange Terms

• Exchanges must be requested within 30 days of delivery.

• Items must be unused and in their original packaging.

• Customers are responsible for return shipping costs for exchanges unless due to a manufacturer’s defect.

• If the requested size or color is unavailable, a refund will be issued instead.

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Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact our support team within 7 days of delivery.

Required Information:

• Your order number

• A clear photo showing the defect or wrong item received

• Description of the issue

Once verified, we will offer one of the following solutions:

• Replacement at no additional cost

• Full refund, including shipping

• Store credit (upon request)

Defective returns are prioritized and typically processed within 3 business days after inspection.

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Late or Missing Refunds

If you haven’t received a refund after 10 business days from approval:

1. Check your bank account or PayPal account again.

2. Contact your credit card company; it may take time for the refund to post.

3. If the issue persists, email support@eratepa.com with your refund confirmation reference.

We will assist in verifying the refund status with our payment processor.

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Cancellations

Orders may be canceled within 12 hours of placement if they have not yet entered the processing or production stage.
After this period, cancellations may not be possible, as your order will already be in fulfillment.

Refunds for canceled orders will be issued to the original payment method within 7 business days.

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Store Credit Option

Customers who prefer store credit over refunds can request it during the return process. Store credits are:

• Issued viaEratepa Gift Code

• Valid for 12 months from issue date

• Applicable to all products on the website

Store credits cannot be redeemed for cash or combined with promotional coupons.

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Responsibility and Risk

All returned parcels remain the customer’s responsibility until received by eratepa.com.
We recommend choosing a shipping method that includes tracking and insurance.
We are not liable for lost, delayed, or misdirected return shipments caused by the carrier or incorrect shipping addresses.

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Return Timeline Summary

Total estimated return-to-refund cycle: approximately 2 – 4 weeks from the date the return is initiated.

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Contact & Customer Support

For all return-related questions, please contact our support team:

Please include your order number in all communications to ensure faster assistance.

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Policy Updates

eratepa.com reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will take effect immediately upon publication on this page, with the revision date displayed above. Customers are encouraged to review this policy periodically before making a purchase.

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eratepa.com
Customer Satisfaction | Clear Returns | Honest Refunds
support@eratepa.com